Os serviços de saúde pública na perspectiva dos usuários: uma Revisão Integrativa

Public health in Brazil faces significant challenges, especially with regard to access and quality of services provided to citizens. Users' perception of health services is crucial to understanding areas that require improvement. Objective: to analyze users' perception of the services offered by the Unified Health System (SUS), considering aspects related to access, reception and quality of care. Methodology: this study was developed as an integrative literature review, carried out based on research in the PubMed, VHL, SCIELO databases, covering the period from 2011 to 2024, with publications in Portuguese and English. Results: the results indicate that users frequently report difficulties in accessing services, long waiting times and inadequate infrastructure. However, they also highlight positive aspects, such as free care and humanized reception in some health units. Conclusion: public health services in Brazil present challenges in terms of access and quality, but there are also positive aspects that contribute to user satisfaction. Improving these services requires investments in infrastructure, professional training and efficient management.