Assessing the Impact of Community Policing on Public Trust: Community Perspectives and Effectiveness in Sivasagar, Assam

Extant literature in India has extensively examined the relationship between police effectiveness and public perceptions, however certain areas still lack enough research. The eastern part of the country particularly Assam, despite its demographic significance and socio-political sensitivities remains largely understudied in the context of community policing. In districts such as Sivasagar, where historical exposure to insurgency and ethnic complexities demands a nuanced policing model, the dynamics of community engagement and citizen-led initiatives remain underexplored. This study seeks to identify the extent to which perceived police effectiveness influences public trust and cooperation, mediated by citizen satisfaction, within the specific context of Sivasagar, Assam. Employing a quantitative, descriptive, and exploratory design, primary data were collected from 80 residents through structured surveys. The dataset was analysed using inferential statistical techniques to examine both direct and mediated relationships. The findings revealed both direct and indirect significant positive effects of perceived police effectiveness on public trust and cooperation, with citizen satisfaction serving as a key mediating factor. The study offers practical insights and actionable recommendations for police departments and policymakers. Additionally, it holds theoretical and practical implications for enhancing public perception and strengthening police–community relations in regions facing complex socio-political dynamics.