Evaluating the Impact of Service Quality on Patient Satisfaction in Dental Care Centers
Abstract
Patient satisfaction is widely recognized as a critical indicator of service effectiveness and quality in healthcare systems, particularly in dental care settings where service encounters are highly interactive and emotionally sensitive. This study investigates the effects of service quality dimensions on patient satisfaction in dental care centers using the SERVQUAL framework. Data were collected through a structured questionnaire administered to patients who had recently utilized dental servic
Fields of Study & Subjects
Patient Satisfaction in Healthcare
Customer Service Quality and Loyalty
Dental Anxiety and Anesthesia Techniques
Publication details
- Journal / source
- Annals of dental specialty
- Publisher
- Polaris
- Volume
- 14
- Issue
- 2
- Pages
- 37–44
- Publication date
- 1 January 2026