Stakeholders, un análisis centrado en los usuarios
Abstract
The project is based on a study related to the trend toward user-centric analysis to improve business processes that impact customer service quality. It is necessary to identify the stakeholders within the organization who influence the process in order to streamline these processes and reduce response times for direct users.
Fields of Study & Subjects
Customer Service Quality and Loyalty
Business Process Modeling and Analysis
Management Systems and Quality Improvement
Publication details
- Journal / source
- Desarrollo Sustentable Negocios Emprendimiento y Educación
- Volume
- 8
- Issue
- 76
- Pages
- 11–20
- Publication date
- 23 February 2026
- Language
- EN