THE POWER OF DIALOGUE IN THE NEGOTIATION PROCESS IN THE ACTIVITIES OF THE MODERN POLISH POLICE

The aim of the article is to define and substantiate the role of dialogue as a key tool of the negotiation process in the activities of the modern Polish police to achieve de-escalation and safe completion of incidents.The object of the study is negotiated communication and dialogical interaction of police officers with citizens in crisis and everyday situations.The article describes the power of dialogue in the negotiation process as a practical resource for conflict management in the activities of the modern Polish police.It is determined that dialogue in police negotiations is not only a form of polite communication, but also a professional de-escalation technology that combines communication, psychological and organizational components.It is established that dialogue allows you to quickly establish contact, stabilize the emotional state of the interlocutor, clarify the actual circumstances and intentions, as well as form a controlled scenario of events, in which the likelihood of sudden escalation is reduced.It is proven that the use of active listening, paraphrasing, reflecting emotions, clarifying questions, controlling the tone and pace of speech, neutral vocabulary and consistency in wording increase a person's willingness to cooperate and reduce the risk of the conflict turning into physical confrontation.It is substantiated that dialogue-based negotiations are particularly effective in critical incidents related to barricading, suicide threats or hostage-taking, as they allow you to gain time for risk assessment and preparation of tactical decisions, remaining an alternative to force scenarios.It has been established that the effect of dialogue is also manifested in everyday service, in particular when responding to domestic conflicts, public disputes, document checks, communication with witnesses and victims, where the quality of contact and a clear explanation of legal actions directly affect the behavior of the parties and subsequent trust.