An application of integrated FUZZY-DEMATEL-SWARA (FDS) methodological model to evaluate the interrela-tionship between the critical features of an organization: Readdressing to the old wounds

There are many studies made to explain the relationship between the organizational factors. Burden of them, tried to mathematically model this relationship using traditional methods like PLS (Partial Least Squares), SEM (Structural Equation Modeling), RA (Regression Analysis) or Co-relation analysis. Besides, the limited explanatory variables were recently applied in such studies. Additionally, there are very rare quantitative investigations discovering the structural cause and effect interconnections among the huge number of organizational factors. This research has been designed to first distinguish the cause and effect group among the 20 organizational factors and second to weight these factors as well. DEMATEL and SWARA methodologies are the main multi criteria tools used in the present study. Results show the top 4 factors of EBLPOC(Employees' Basic Level of Perception Regarding Organizational Complexities), OCB(Organizational Citizenship Behavior), BC(Business Climate) and EJP(Employee Job Performance) hold relatively the utmost weights (closely 0.826 together). EBLPOC, EJP and BC are the cause factors. OCB is recognized as the effect factor. Furthermore, it is worthy to mention that the factor of EBLPOC (as a qualitative variable which were usually missed or ignored in previous studies), is totally ranked at first position. Finally, present study is inherently readdressing the organization's leaders, chief executives, intermediate managers and policy makers to focus on some classical foremost factors like OCB, BC and EJP (the old wounds) again.