Online Issuance of Certifications Using Real-time Monitoring

The Revenue Department has experienced many delays and inefficiencies when it comes to processing requests for castes and any other type of certification for an extended period of time. To provide a solution for these issues, this web application proposes a method of automating the processing of the applications and allow them to be both verified and tracked by using real-time data. With this method of automating the processing of applications, citizens will have a very user-friendly interface to complete and submit their application. They will also be able to track the status of their application at any time. The same dashboard that allows them to view the status and track the progress of their application will enable the Revenue Department to monitor the status and track each application in real-time. Because the data from all applicants is accessible via a centralised database, this method of automating the processing of applications means that the time to validate an application is minimised, and applicants will be informed of the status of their application by either email or SMS. Therefore, this solution is designed to provide enhancement to the efficiency, accountability, and transparency of the Revenue Department with the ultimate goal of creating a service delivery model focused on citizens.