Transforming HR for the Digital Age: Evidence from the Companies in North Macedonia

Globalization and the big forces of technology are redefining and reinventing the workplace and the way work is performed. In the last century the workplace automation is rapidly being augmented and replaced by intelligent self-learning systems driven by new algorithms that harness the power of Big Data. Technologies are emerging that enhance employee capabilities and allow workers to provide a wider range of services remotely and with greater efficiency. This new workplace is constantly changing, increasingly uninhibited by the geographical boundaries and inspired by new technologies and arrival of robots previously available only through the pages of science fiction. This paper explores the extent to adapt the changes from DT is focused on the employee’s skills and abilities in the field of using ICT and the impacts of DT according the age and education. It was conducted an online survey of 1000 employees in North Macedonia. The results showed that overall digital engagement was low, for mobile internet use and for online learning. The interaction between age and education was significant, indicating that education influences ICT skills differently depending on age. Younger respondents with secondary or master’s education reported slightly higher digital engagement, whereas older groups demonstrated consistently low levels regardless of education.