PENGARUH GAYA KEPEMIMPINAN TRANSFORMASIONAL, MOTIVASI KERJA DAN KOMUNIKASI ANTAR KARYAWAN TERHADAP KINERJA KARYAWAN PADA PT. MARSUDI UTOMO (AYAM BAKAR PAK D) CABANG SURABAYA TIMUR

This study is motivated by the importance of employee performance in supporting the success of PT Marsudi Utomo (Ayam Bakar Pak D), a company operating in a highly competitive culinary industry. The company’s ability to deliver fast, friendly, and high-quality service is strongly influenced by the leadership style applied by managers, the level of employee work motivation, and the quality of communication among employees in the workplace. Based on this phenomenon, the purpose of this study is to analyze the influence of transformational leadership style, work motivation, and inter-employee communication on employee performance, both partially and simultaneously, as well as to identify the variable that has the most dominant effect. This research employs a quantitative approach using a survey method involving employees of PT Marsudi Utomo East Surabaya Branch as respondents. The research instrument consists of Likert-scale questionnaires that have been tested for validity and reliability, and the collected data are analyzed using multiple linear regression through SPSS. The results of this study are expected to contribute to the development of human resource management studies and provide practical implications for the company in enhancing leadership effectiveness, strengthening employee motivation, and improving internal communication to optimize employee performance.