AI-Powered Customer Service: Transforming User Experience in Complex Systems
Abstract
Artificial Intelligence is one of the main changes happening in customer service departments worldwide.Conventional service models depend on fixed scripts and manual tasks. Such methods slow down workand prevent personalized customer service. This article represents a fundamental step in understanding AI evolution in customer service sectors
Fields of Study & Subjects
AI in Service Interactions
Digital Innovation in Industries
Customer churn and segmentation
Publication details
- Journal / source
- Journal of Computational Analysis and Applications
- Publication date
- 5 January 2026