WORKLOAD, WORK ENVIRONMENT, DAN QUIET QUITTING DI PUBLIK SEKTOR: A SYSTEMATIC LITERATURE REVIEW

Quiet quitting has attracted growing attention due to its implications for employee engagement and organizational sustainability, including in the public sector. Increasing public service demands, limited human resources, and post-pandemic work changes may reduce employee engagement in government organizations. This study aims to systematically synthesize empirical evidence on the roles of workload and work environment in explaining quiet quitting in the public sector. A Systematic Literature Review (SLR) was conducted following the PRISMA 2020 guidelines and the Theory–Context–Characteristics–Methodology (TCCM) framework. Literature searches were performed using Publish or Perish with Crossref as the data source, covering publications from 2020 to 2026. A total of 50 articles met the inclusion criteria and were thematically analyzed. The findings indicate that high and multidimensional workload significantly contributes to quiet quitting. Moreover, the work environment, particularly managerial support and organizational justice, plays a crucial role in shaping employees’ responses to job demands. This review highlights quiet quitting as a systemic response to imbalanced working conditions in the public sector.