A Brazilian Case on Effective Negotiation in B2B Relationships

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Authors: Roberto Aylmer, Mariana Aylmer, Rodrigo Ranzeiro de Bragança Aylmer Aylmer, Murillo Dias
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Abstract

This case study examines the negotiation techniques that a technology organization uses to interact with its commercial associate. The article demonstrates how the two parties united to develop an innovative answer that satisfied their mutual requirements. The negotiation took place in São Paulo, Brazil, with multiple groups of conflicting interests participating. The research shows that trust, along with communication and flexibility, leads to successful outcomes through its examination of different negotiation approaches. The research findings provide vital information that enables experts and professionals to enhance their negotiation abilities for successful business-to-business deal negotiations.

Fields of Study & Subjects

Conflict Management and Negotiation Customer Service Quality and Loyalty Business Strategy and Innovation

Publication details

Journal / source
IPHO-Journal of Advance Research in Applied Science
Publication date
16 January 2026
Language
EN