Does the Right to Services help to establish Good Governance? An analysis of Madhya Pradesh Public Service Guarantee Act 2010

Abstract This paper examines the effectiveness of the Madhya Pradesh Public Service Guarantee Act (MPPSGA), 2010 in establishing good governance. The paper uses Worldwide Governance Indicators (WGI) for evaluating the MPPSGA, 2010. The WGI framework comprises six broad governance dimensions: voice and accountability, government effectiveness, regulatory quality, rule of law, control of corruption, and political stability and absence of violence/terrorism. The paper uses a mixed research methodology including an ex-post facto approach, analytical approach, quantitative research, and qualitative research to examine the MPPSGA, 2010. The study's findings indicate that the following Act does not fulfil all the requirements for good governance defined by the WGI. The paper also provides recommendations for improving the MPPSGA, 2010 to achieve good governance. Keywords: Right to Service, Public Service Guarantee Act, Good Governance Indicator, voice and accountability, government effectiveness, regulatory quality, rule of law, control of corruption.