KORXONALARDA XIZMAT KO'RSATISH JARAYONLARINI TASHKIL ETISH TIZIMINI TAKOMILLASHTIRISHDA "SERVQUAL" VA KPI ASOSIDA BAHOLASH MEXANIZMINI JORIY ETISH

Zenodo (CERN European Organization for Nuclear Research) 2026 Dataset Open access

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Authors: Pardayev Erkin Egamberdi o'g'li, Worldly Knowledge Publishing Centre
DOI: 10.5281/zenodo.18286677
Cited by: 0

Abstract

Maqolada korxonalarda xizmat ko‘rsatish jarayonlarini tashkil etish tizimini takomillashtirishda xizmat sifati va jarayon samaradorligini baholashning zamonaviy yondashuvlari tahlil qilingan. Tadqiqotda “SERVQUAL” modeli hamda KPI (Key Performance Indicators) asosidagi ko‘rsatkichlar tizimi integratsiyasi orqali xizmat jarayonlarini tashkil etish tizimini takomillashtirish mexanizmi ishlab chiqilgan. Taklif etilayotgan yondashuv mijozlar qoniqishini oshirish, xizmat ko‘rsatish vaqti va xarajatlarini optimallashtirish, xodimlar faoliyatini natijadorlikka yo‘naltirish hamda korxonaning raqobatbardoshligini mustahkamlashga xizmat qiladi.

Fields of Study & Subjects

Customer Service Quality and Loyalty Management Systems and Quality Improvement Healthcare Quality and Management

Publication details

Journal / source
Zenodo (CERN European Organization for Nuclear Research)
Publication date
18 January 2026
Document type
Dataset