Moderating Role of Artificial Intelligence Technologies on Emotional Intelligence in Enhancing Employee Workplace Happiness

Abstract: This paper aims to understand the impact of emotional intelligence (EI) on employee workplace happiness. The moderating role of artificial intelligence technologies is also analysed. 100 IT employees are chosen by utilising the convenience sampling technique. The data collection instrument was meticulously designed by adapting to previous studies on emotional intelligence and employee happiness. The validity and reliability of the questionnaire were affirmed with the use of Stats tool Package. The moderation analysis was conducted with through Andrew Hayes process macros. The findings indicate Happiness at work in IT environments is significantly influenced by the aspect of emotional intelligence. This is because employees with high emotional quotient (EQ) are well equipped to tackle some of the changes that come with working in an industry such as Information Technology that has a very steep needing pace and pressure. They are also able to regulate own’s emotional state and interpret the emotions of others, which helps to optimize cooperation between employees. Also, self and other awareness people are less sensitive to failures; they are able to keep high working morale as well, which contributes positively to the work environment. Employing of artificial intelligence advancements strengthens this relationship by availing of various technologies that can make the workforce to acquire and build high emotional intelligence levels. These technologies can monitor production of communicative behaviours, report on feelings, and suggest individualized practice regimes to improve EI. Merging artificial intelligence with emotional intelligence training programs, companies may provide the staff with the necessary skills that are required for work in a rather competitive sphere of IT. The integration of these emotional intelligence capabilities with artificial intelligence technologies open possibilities that could advance productivity, inspire, and expose staff to new ideas leading to enhanced job satisfaction. Keywords: Artificial Intelligence Technologies, Emotional Intelligence, Employee Workplace Happiness