The Role of Explainable Artificial Intelligence (XAI) in Enhancing Customer Trust in Automated Retention Strategies A Systematic Literature Review

Zenodo (CERN European Organization for Nuclear Research) 2026 Open access

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Authors: Caroline Marchella, Yohannes Kurniawan
DOI: 10.5281/zenodo.18400454
Cited by: 0

Fields of Study & Subjects

Explainable Artificial Intelligence (XAI) AI in Service Interactions Customer Service Quality and Loyalty

Publication details

Journal / source
Zenodo (CERN European Organization for Nuclear Research)
Publication date
28 January 2026