From Interaction to Retention: Sustainable Chatbot Services in E-Commerce and Their Impact on Customer Empowerment, Satisfaction, and Continuance Intention

Zenodo (CERN European Organization for Nuclear Research) 2026 Dataset Open access

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Authors: Gabriela Gunawan, S Alim Setiawan
DOI: 10.5281/zenodo.18408722
Cited by: 0

Fields of Study & Subjects

AI in Service Interactions Customer Service Quality and Loyalty Technology Adoption and User Behaviour

Publication details

Journal / source
Zenodo (CERN European Organization for Nuclear Research)
Publication date
29 January 2026
Document type
Dataset