Transforming Emotions into Action: How Emotional Job Demands Drive Proactive Customer Service Performance among Chinese Community Workers
Abstract
In accordance with the data availability requirements of Humanities & Social Sciences Communications, and to ensure transparency throughout the peer review process, we have deposited the datasets, survey instruments, and code supporting the manuscript "Transforming Emotions into Action: How Emotional Job Demands Drive Proactive Customer Service Performance among Chinese Community Workers" in the Zenodo. These materials are accessible to editors and reviewers to facilitate the evaluation of this submission.
Fields of Study & Subjects
Emotional Labor in Professions
Job Satisfaction and Organizational Behavior
Employee Performance and Motivation
Publication details
- Journal / source
- Zenodo (CERN European Organization for Nuclear Research)
- Publication date
- 30 January 2026