Transforming Emotions into Action: How Emotional Job Demands Drive Proactive Customer Service Performance among Chinese Community Workers

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Authors: X.P. Zhan
Cited by: 0

Abstract

In accordance with the data availability requirements of Humanities & Social Sciences Communications, and to ensure transparency throughout the peer review process, we have deposited the datasets, survey instruments, and code supporting the manuscript "Transforming Emotions into Action: How Emotional Job Demands Drive Proactive Customer Service Performance among Chinese Community Workers" in the Zenodo. These materials are accessible to editors and reviewers to facilitate the evaluation of this submission.

Fields of Study & Subjects

Emotional Labor in Professions Job Satisfaction and Organizational Behavior Employee Performance and Motivation

Publication details

Journal / source
Zenodo (CERN European Organization for Nuclear Research)
Publication date
30 January 2026