Assessing the Quality of the Library Facilities, Resources and Services: Leading Towards Quality Educational Experience

The library is the heart of an educational institution's knowledge repository. Hence, it provides an essential support service to the teaching-learning process and research works. Hence, this study assessed the quality of the University of Cebu library facilities, resources, and services and how it leads towards providing quality educational experience among the target-end users. This investigation used the descriptive-survey research design using a researcher-made survey questionnaire consisting of three (3) parts. This investigation was conducted at the University of Cebu-Banilad with 382 research respondents who were officially enrolled in the various programs of the university of Cebu-Banilad for the 1st semester, 2022-2023. Treatment of data used frequency count, simple percentage, weighted mean, and One-Way ANOVA. The results revealed that most of the research respondents were 18 to 20 years old, females, and enrolled in the Bachelor of Science in Tourism Management (BSTM) program. Moreover, they assessed that the quality of personnel customer service, facilities, services, and resources of the University of Cebu-Banilad Library Department was moderately satisfactory. Therefore, the ideal standards of how the library should suffice the learning needs of the University students have a gap with the current state. So there should be regular mechanisms for updating the library as the central nerve of learning in an educational institution so that they could respond positively to the needs of 21st-century students amid the presence of technology and digital library resources and databases.