EMPLOYEE ENGAGEMENT AND QUALITY SERVICE DELIVERYAMONG NURSING PROFESSIONALS IN GOVERNMENT HOSPITALS

Employee Engagement and Service Quality Delivery among Nursing professionals in Government Hospitals Employee engagement plays a crucial role in government hospitals, where providing high-quality service is essential for the well-being of patients and the overall healthcare system. This study delves into the connection between employee engagement, particularly among nurses, who are working under government hospitals in Kerala, and service quality. By understanding how a nurse's level of engagement impacts their approach to patient care, the study aims to identify how fostering a more engaged workforce can translate into enhanced service quality and improved patient experiences. Ultimately, this research can inform strategies for government hospitals to improve patient care and build trust within the healthcare system.