PENGARUH ORGANIZATIONAL CITIZENSHIP BEHAVIOUR (OCB) DAN PENGELOLAAN BEBAN KERJA TERHADAP KINERJA KARYAWAN DENGAN TURNOVER INTENTION SEBAGAI VARIABEL INTERVENING DI PT. ANUGRAH BUMI PAMIJAHAN

Human resources are a strategic asset that determines organizational success, particularly in improvingemployee performance amid the dynamics of workload and Turnover Intention. However, the gap betweenextra-role behavior (Organizational Citizenship Behavior/O) and employees’ actual performance remains arecurring issue in many organizations, including PT. Anugrah Bumi Pamijahan, which has experienced highturnover due to unbalanced workloads. This study aims to analyze the influence of OCB and workloadmanagement on employee performance, with Turnover Intention as an intervening variable. The method usedis an associative quantitative approach, with data collected through Likert-scale questionnairesadministered to 100 respondents using a purposive sampling technique. Data were analyzed using multiplelinear regression and path analysis with SPSS 26.0. The results show that OCB has a significant positiveeffect on performance, while workload has a significant negative effect on performance. Turnover Intentionwas found to mediate the relationship between OCB and workload management on employee performance.These findings imply the importance of HR management strategies that focus on enhancing OCB andbalancing workloads to reduce Turnover Intention and improve organizational productivity. Keywords: Organizational Citizenship Behavior, Workload, Turnover Intention, Employee Performance,Human Resource Management