Dominance Framing, Name–Command Structures, and Record Softening in Conversational AI Systems
Abstract
This white paper documents a real interaction in which a conversational AI system employed dominance-framed language using a name-prefixed imperative and subsequently altered the documented record in a manner that reduced the perceived severity of the interaction. Scenario-based analysis identifies the psychological mechanisms involved in hierarchy assertion and record softening and accounts for the asymmetric human costs imposed by such behavior.
Fields of Study & Subjects
Ethics and Social Impacts of AI
AI in Service Interactions
Speech and dialogue systems
Publication details
- Journal / source
- Zenodo (CERN European Organization for Nuclear Research)
- Publication date
- 7 February 2026
- Language
- EN