ARTIFICIAL INTELLIGENCE IN MODERN WORKPLACE: IMPACTS, CHALLENGES AND FUTURE DIRECTIONS

The modern workplace is facing significant changes owing to the growing influence of Artificial Intelligence (AI), bringing opportunities along with challenges to both employees and employers. While AI-driven systems improve efficiency and productivity, at the same time it is also alleged that big tech companies now increasingly substitute human workforce with such tools. There are discussions related to automated systems, which are supposed to result in job displacements. However, implementation of AI tools has also elevated the significance of tasks that require reasoning, complex decision-making, creativity, and emotional intelligence—areas where human skill sets are still essential. This study aims to explore the latest scenario regarding the various impacts and concerns of using Artificial Intelligence in workplaces and attempts to propose how it can reshape the workplace dynamics for the better. The methodology includes a mixed-method approach that analyses both published secondary data and primary data. The findings aim to provide recommendations for managing AI-driven transitions while ensuring sustainable workforce development.