Communication Dynamics and Interpersonal Conflicts in Professional Settings: A Synthetic Approach to Education and Nursing

This study examined interpersonal conflicts among professionals in Education and Nursing, focusing on their frequency, intensity, types, and management strategies. The sample consisted of 93 participants (59 educators and 34 nurses) who completed a structured questionnaire. Nurses reported significantly higher levels of conflict frequency and intensity compared to educators (p < .01), as well as more frequent experiences of unfair treatment and verbal disagreements. In contrast, educators reported lower exposure to overt conflicts. No statistically significant differences were found between the two groups in conflict management strategies (p > .15), with both primarily adopting avoidance, accommodation, and compromise. Professional experience was negatively associated with conflict frequency only among nurses (p = .015). The findings indicate that nursing professionals face a greater interpersonal conflict burden, highlighting the need for organisational interventions aimed at strengthening communication practices and conflict management skills in healthcare settings.