The Influence of AI Chatbots and Perceived Security on Customers Intention to Reuse Chatbots in E-Commerce : The mediating Role of Trust

Zenodo (CERN European Organization for Nuclear Research) 2026 Open access

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Authors: Devin Wijaya Salim, Shelvy Kurniawan
DOI: 10.5281/zenodo.18619575
Cited by: 0

Fields of Study & Subjects

AI in Service Interactions Technology Adoption and User Behaviour Customer Service Quality and Loyalty

Publication details

Journal / source
Zenodo (CERN European Organization for Nuclear Research)
Publication date
12 February 2026
Language
EN