A Critical Review on Digitization and Job Satisfaction in Banking Industry

Digitization has transformed the banking industry, revolutionizing the way financial services are delivered and impacting various aspects of the industry. Digitization has led to the development and widespread adoption of digital banking services such as online banking, mobile banking applications, and digital wallets. Customers can now perform banking transactions conveniently and securely from anywhere, at any time, without the need to visit a physical branch. Automation of manual and repetitive tasks has streamlined banking operations, reducing costs and improving efficiency. Processes such as account opening, loan approvals, and fraud detection can be automated, leading to faster processing times and improved accuracy. Digitization has spurred collaboration between traditional banks and financial technology (fintech) companies. The collaboration promotes innovation and allows banks to offer new products and services to customers. This paper is therefore an attempt to undergo thorough research on how the digitization has affected the level of job satisfaction among the banking sector.