BRIDGING FUNCTIONALITY AND USABILITY: A POST-IMPLEMENTATION STUDY OF AN ACADEMIC ARCHIVING SYSTEM

This study examines the usability of the TrackRight digital archiving system implemented at a collegeregistrar’s office. Besides achieving the system's functional objectives, users experienced certain difficulties thataffected their normal work. A mix of research methods, including questionnaires, expert evaluations, interviews,and activity observations, revealed that problems arising from unsystematic interface design, inadequate errorhandling, and interrupted workflows between real and digital tasks were the major constraints on effective use.Users have chosen different approaches to the problems to varying degrees, depending on the nature of theissue. On the basis of a three-level improvement plan, standardization of interface components, provision ofinformative error messages, and enhanced integration of the physical and digital processes have been prioritized.Such changes are expected to increase productivity, reduce errors, and enhance the system's user-friendliness.The paper demonstrates the significance of usability in the field of educational administrative equipment andprovides very specific instructions for comparable institutions engaged in digital transformation. Like otherstudies that have identified a usability gap in educational administrative systems, the present research identifiesthe main usability obstacles hindering the adoption of the system in a developing country context.