Krasova E.Yu. Interpersonal conflicts in student environment: social and psychological perspective

The article deals with the problem of interpersonal conflicts in the educational environment of universities in modern conditions of social instability and the spread of anxiety, with the importance of the individual’s psychological safety growing. The results of the socio-psychological research of the representations of Voronezh students of the conflicts during studies have been summarized. A number of methods have been applied among them are secondary data analysis, observation, questionnaire survey, the projective technique and content analysis. Тhe survey involved 322 respondents. The objective set is to determine the values and emotional foundations of students' communication, satisfaction with communication, causes of interpersonal conflicts, the influence of the virtual environment on interpersonal relationships, common methods of conflict resolution and unconscious experiences. The author concludes that students are satisfied with communication, although conflict interaction does take place. The features of communication are highlighted. The nature of most conflicts is constructive. The instigator of collisions with a destructive focus is most often a conflict personality. Efforts are needed to improve the culture of communication among students in order to develop competencies for regulating emerging contradictions. Key words: communication experience, values of communication, virtual communication, interpersonal conflict, conflict perception, conflict personality, emotional intelligence, strategies of behaviour in conflict.