How do proactive customer service interactions impact patient satisfaction in healthcare settings?

Zenodo (CERN European Organization for Nuclear Research) 2026 Open access

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Authors: Tripdatabase
DOI: 10.5281/zenodo.18843493
Cited by: 0

Abstract

Proactive customer service interactions in healthcare settings, through enhanced communication and process optimizations, are associated with increased patient satisfaction, although standardized evaluation tools are still needed.

Fields of Study & Subjects

Patient Satisfaction in Healthcare Healthcare Quality and Satisfaction Customer Service Quality and Loyalty

Publication details

Journal / source
Zenodo (CERN European Organization for Nuclear Research)
Publication date
3 March 2026
Language
EN