ANALYSIS OF PATIENT SATISFACTION WITH THE QUALITY OF DENTAL CARE AS A MANAGEMENT TOOL FOR HEALTHCARE ORGANIZATIONS

Patient satisfaction is one of the key integral indicators of the quality of medical care and the effectiveness of healthcare organizations. In the Republic of Kazakhstan, studies on patient satisfaction with dental care are limited and are mainly represented by local observations, which determines the need for additional research in specific regions of the country. Objective. To analyze patient satisfaction with the quality of dental care and to identify the main factors influencing patients’ subjective assessment of medical services. Materials and Methods. A cross-sectional sociological study was conducted using a questionnaire survey of 120 patients of a private dental clinic in Shymkent in 2024–2025. Patient satisfaction was assessed using a specially designed questionnaire including indicators of treatment quality, dentist–patient interaction, patient information, waiting time, and appointment availability. Quality parameters were evaluated using a 10-point scale. Statistical analysis was performed using methods of variation statistics with data presented as M±m and n (%). Differences were considered statistically significant at p