THE ROLE OF EMOTIONAL INTELLIGENCE IN MANAGEMENT

In contemporary organizational environments marked by complexity, uncertainty, and rapid transformation, traditional management competencies such as technical expertise and cognitive intelligence are no longer sufficient to ensure effective leadership. Emotional Intelligence (EI) has emerged as a critical managerial capability influencing decision-making, leadership effectiveness, employee engagement, conflict resolution, and organizational performance. This article examines the concept of Emotional Intelligence, its theoretical foundations, and its evolving role in management practice. It critically analyses how emotionally intelligent managers contribute to sustainable organizational success by fostering trust, adaptability, and ethical leadership. The article also explores the relevance of EI in modern management contexts such as crisis leadership, diversity management, and remote work environments, while addressing critiques and limitations of EI as a managerial construct.