THE FUTURE OF HIGHER EDUCATION MANAGEMENT IN THE AGE OF ARTIFICIAL INTELLIGENCE: OPPORTUNITIES AND CHALLENGES

AbstractThe main purpose of the study was to determine how artificial intelligence (AI) will shape the future of higher education in terms of managerial efficiency, learning and teaching practices, decision-making, student support services, strategic planning, governance, university-community relationships, diversity and inclusion facilities. This qualitative theoretical review research also purposes to examine both opportunities and challenges AI poses for higher education institutions. Research results reveal that management practices of universities are intensively influenced by AI, and will be reshaped in the future as well. In addition, even though AI provides plenty of opportunities, it poses some challenges. A further result shows university administrator must posess new skill sets like technological literacy, agility, inclusive leadership, and ethical governance. As there is a dramatic change in higher education administration tactics from reactive to proactive, and therefore university leaders should update their administrative skills. Key words: Artificial Intelligence (AI), Higher Education Administration, Administrative Efficiency, Ethical Governance, Leadership