Study on the Impact of Intergroup Emotions on Doctor-Patient Relationship and Intervention Strategies from the Perspective of Social Work

One of the core objectives of the Healthy China 2030 Planning Outline is to build a harmonious doctor-patient relationship, and the key element in exploring the factors affecting this relationship lies in intergroup emotions. However, current research on such issues remains incomplete. Therefore, this study adopts the basic concept of social work-"individuals exist in a specific environment"-to investigate how intergroup emotions influence the ways of doctor-patient communication and response. First, relevant literature was reviewed to synthesize domestic and international research findings. Then, empirical data were used to illustrate how intergroup emotions affect and reshape the doctor-patient relationship through two approaches: passive adaptation and active construction. Additionally, this study analyzed how these emotions further expand their influence via four channels: online public opinion, self-sustaining positive cycles, story reshaping, and environmental impact. Second, corresponding solutions were proposed based on the needs of relevant groups and the roles of social organizations, covering aspects such as emotional competence cultivation and regulation, improvement of intergroup communication skills, and optimization of medical service environments. Furthermore, a diversified cooperation mechanism was put forward to resolve conflicts and related issues. Finally, this study aims to provide deeper insights for the research on intergroup emotion theory, promote studies on doctor-patient relationships in the medical industry, improve the quality of medical services, and reduce the occurrence of doctor-patient conflicts.