E-Gram Seva: A Digital Platform for Village Services

Abstract - E-Gram Seva is a digital platform designed to improve village governance by providing an efficient and transparent system for managing public services. In many rural areas, villagers face difficulties in reporting issues such as water supply failures, electricity outages, and sanitation problems due to manual and time-consuming processes. This system introduces a web-based solution where users can register complaints, access services, and track issue resolution in real time. The methodology includes user authentication, complaint submission, database storage, and authority-based action tracking. The results show improved efficiency, reduced paperwork, and faster response times. The system enhances transparency and supports the development of smart villages by digitizing administrative processes. Key Words: E-Governance, Rural Development, Complaint Management System, Digital India, Smart Village, Web Application.