The Impact of Logistics Service Quality in Online Food Delivery Applications (OFDAs) on the Satisfaction of Student Consumers in Ho Chi Minh City

Journal of Transportation Science and Technology 2026

View at publisher
Authors: Doan Binh Do, Thanh Loc Huynh, Chi Thien Mai, Huynh Truc Anh Nguyen, Thi Thanh Tuyen Hoang, Thi Bich Lien Bui
DOI: 10.55228/jtst150105
Cited by: 0

Abstract

The paper investigates the factors constituting logistics services quality in Online food delivery applications and the satisfaction of student consumers in Ho Chi Minh City, Vietnam in order to pinpoint areas for improvement and allocate resources effectively. Particularly, the factors Discrepancy Handling, Delivery Cost, Information Quality, Delivery Time, Delivery Reliability and Personnel Contact are identified as components of logistics service. The final results demonstrate that all six variables are significant antecedents to Customer Satisfaction.

Fields of Study & Subjects

Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Urban and Freight Transport Logistics

Publication details

Journal / source
Journal of Transportation Science and Technology
Volume
15
Issue
1
Pages
52–72
Publication date
15 January 2026