RESILIENCE AND PERFORMANCE OF HEALTH WORKERS: THE ROLE OF PSYCHOLOGICAL CAPITAL MEDIATION (STUDY: PUBLIC HEALTH CENTRE MOKOAU) KENDARI CITY, SOUTHEAST SULAWESI PROVINCE, INDONESIA

Background: Health workers in health centers face high work demands, emotional pressure, and limited resources that have the potential to affect performance.In these conditions, resilience and psychological capital are very important as important psychological resources that allow health workers to maintain and improve performance in a sustainable manner.However, the study is still limited in the context of the Health Center.Objective: This study aims to analyze the effect of resilience on the performance of health workers with the role of psychological capital mediation at the Mokoau Health Center, Kendari City, Southeast Sulawesi.Methods: This study used a quantitative design with a cross-sectional approach.Data was collected through a survey of 70 health workers using a total sampling technique.Data analysis was conducted with Partial Least Squares-Structural Equation Modeling (PLS-SEM) using SmartPLS version 4.0.Results: The results of the analysis showed that psychological capital had a positive and significant effect on performance (β = 0.580; t = 7.417; p < 0.05).Resilience was also shown to have a positive and significant effect on psychological capital (β = 0.787; t = 21.356;p < 0.05).In addition, psychological capital significantly mediated the effect of resilience on the performance of health workers (β = 0.456; t = 6.482; p < 0.05).Conclusion: Recilineation affects psychological capital and psychological capital also affects performance.Psychological capital plays a key role as a key mechanism that bridges the influence of resilience on the performance of health workers.Strengthening resilience and psychological capital is an important strategy in managing human resources in health centers to improve the performance and sustainability of the quality of health services.