Pengaruh Manajemen Fasilitas terhadap Kepuasan Penghuni pada Hunian Kos Pondok Raja Living Space di Kota Semarang

This study analyzes the influence of facility management on resident satisfaction in Pondok Raja Living Space, a small-scale rental residential unit in Semarang characterized by shared facilities and limited space. This study seeks to fill the literature gap that generally focuses on large-scale residential or commercial buildings by presenting empirical evidence from the context of boarding houses. Primary data was obtained through a Likert-scale questionnaire filled out by 16 out of 20 active residents, covering seven dimensions of the facility: room condition, basic furnishings, cleanliness, water availability, lighting and ventilation, electricity and Wi-Fi quality, and security. Quantitative analysis includes descriptive statistics, Cronbach's alpha reliability test, Spearman correlation, and simple linear regression. Results showed a high average facility index (mean = 4.35) with strong internal consistency, while basic furniture obtained the lowest score (mean = 3.63) as a repair priority. The significant correlation between facility quality and occupant satisfaction confirms the central role of facility management in shaping the life experience. Regression shows a large contribution of facility quality to satisfaction variance, in line with the principles of Post-Occupancy Evaluation (POE) and the facility management literature. The study recommends improved furniture, better ventilation strategies, as well as the implementation of preventive maintenance to improve efficiency and well-being of residents. These findings provide practical guidance for local housing operators in improving the quality of small-scale residential services in Indonesia.