The Effect of Job Demands on Turnover Intention with Psychological Distress as a Mediating Variable

This study aims to determine the effect of job demands on turnover intention with psychological distress as a mediating variable among Alfamart employees in Bandar Lampung City. This research employs a quantitative approach using a survey method. The data were collected through the distribution of questionnaires to 130 Alfamart employees, selected using a purposive sampling technique. Data analysis was conducted using the bootstrapping method with the assistance of Macro Process version 4.2 in SPSS. The results indicate that job demands have a positive and significant effect on turnover intention. Furthermore, the mediation analysis shows that psychological distress plays a significant mediating role in the relationship between job demands and turnover intention. These findings suggest that increased job demands not only directly increase employees’ intention to leave their jobs but also indirectly influence turnover intention through heightened psychological distress. This study is expected to contribute theoretically to the development of human resource management literature and practically to provide managerial insights for organizations in managing job demands and maintaining employees’ psychological well-being in order to reduce turnover intention.