Implementation of Hospital Management Information System (HMIS) in Improving the Quality of Health Services at the BLUD Konawe Utara Regional Hospital

This study examines the implementation of a Hospital Management Information System (HMIS) in improving healthcare service quality at North Konawe Regional Hospital. A descriptive qualitative approach was employed using unstructured interviews, observations, and documentation involving key and general informants. Data were analyzed using the Miles and Huberman model with NVivo support, and validity was ensured through source and technique triangulation. The findings indicate that HMIS positively improves service quality by enhancing responsiveness through faster service processes and reduced waiting times, increasing reliability via improved data accuracy, strengthening assurance through data security, supporting empathy by reducing administrative workload, and improving tangibles through information technology utilization. Nevertheless, optimal implementation requires improved infrastructure, enhanced human resource competencies, and continuous management support