Management Information Systems in School Academic Services: An Analytical Study

Aims: Management Information Systems (MIS) play a crucial role in improving the quality of academic services in schools. This study aimed to examine the management of MIS in academic services at public vocational high schools in Gorontalo City using the SERVQUAL framework, which evaluates service quality across five dimensions: tangibility, reliability, responsiveness, empathy, and assurance. Methodology: This study employed a quantitative descriptive–explanatory design. The research population consisted of 458 teachers from public vocational high schools in Gorontalo City, with 137 respondents selected through random sampling based on Harry King’s Nomogram (6% margin of error; 94% confidence level). Data were collected using SERVQUAL-based structured questionnaires, limited interviews, and document analysis. Instrument validity and reliability were tested through expert judgment, item–total correlation, and Cronbach’s Alpha (≥ 0.70), with data analyzed using descriptive percentage analysis. Results: The findings indicated that MIS management in school academic services was categorized as good across all five SERVQUAL dimensions, reflecting adequate infrastructure, reliable information services, responsive administrative support, empathetic user assistance, and assured service reliability. Conclusion: MIS has been managed effectively to support academic services in public vocational high schools in Gorontalo City. Nevertheless, continuous improvement is recommended through capacity building, regular system evaluation, and sustained institutional support to enhance service effectiveness, responsiveness, and long-term service quality.