Hubungan kemampuan komunikasi efektif tenaga medis terhadap kepuasan pasien

Background: The quality of healthcare delivery can be improved by identifying current problems, and a key area to identify these problems is through customer satisfaction assessments. Many factors contribute to patient dissatisfaction in hospitals, one of which is communication from medical staff. Lack of communication between hospital staff and patients is a common complaint among patients in hospitals. Purpose: To analyze the relationship between effective communication skills of medical staff and patient satisfaction in hospitals. Method: This quantitative study used a cross-sectional design. The population was all patients at Bintang Amin Hospital. The sampling technique used was purposive sampling with a sample of 100 respondents. The instrument used was a questionnaire, and the statistical test used was the chi-square test. Results: The frequency distribution of effective communication was good (61%), and satisfaction (66%). The chi-square test result showed a p-value of 0.000