Kehandalan pelayanan keperawatan dengan kepuasan pasien di ruang rawat inap

Background: Patient satisfaction in hospitals can be achieved through the quality of nursing services provided, one of which is nurse reliability. Nurses with reliability are those who meet patient expectations, such as keeping promises, resolving problems effectively, providing satisfaction, and demonstrating a trustworthy attitude. Purpose: To determine the relationship between nursing service reliability and patient satisfaction in inpatient wards. Method: This quantitative study used a descriptive correlation design with a cross-sectional approach. The sampling technique used purposive sampling, with a sample size of 97 respondents. The research instrument used a questionnaire. Data analysis used the Kendall Tau test. Results: The reliability of nursing services was categorized as good by 81 respondents (83.5%), while patient satisfaction was categorized as satisfied by 78 respondents (80.4%). The data analysis yielded a value of 0.015