Voice2Action: An Intelligent Citizen Complaint and Suggestion System

Citizen involvement and proper handling of complaints are very important in modern digital governance systems. Traditional complaint systems are usually slow, unclear, and take a lot of time to process issues.This research paper proposes Voice2Action, a web-based platform where citizens can easily submit complaints and suggestions. The system allows users to track their complaints in real time and ensures that issues are automatically forwarded to the correct department. It includes secure login features, role-based access control, and a scalable design to maintain transparency and accountability. Testing shows that the platform reduces response time and increases citizen satisfaction.