Digital administrative law: Data management and electronic government services

This research aims to examine digital administrative law in Jordan, with a focus on governmental data management and the provision of electronic services, reflecting the strategic transformation of public administration toward the digital environment.The research problem lies in the legal, administrative, and technical challenges facing governmental institutions, which may affect the quality of services delivered to citizens, the protection of their personal data, and the legal liability arising from decisions issued through digital systems.The study further seeks to clarify how traditional legal principles can be integrated with the requirements of digital transformation to ensure efficiency, transparency, and accountability in administrative work.The research has reached several key findings.First, digital administration is no longer merely a technical update; rather, it represents a comprehensive transformation in administrative thought that necessitates reformulating legal rules and adapting constitutional principles to fit the digital environment.Second, the study demonstrated that secure and transparent management of governmental data, in accordance with legislations such as the Personal Data Protection Law and the Electronic Transactions Law, constitutes the cornerstone of successful digital transformation and the safeguarding of individual rights.Third, while electronic services offer significant advantages in terms of speed and flexibility, they impose legal responsibility on the administration for technical failures and errors in automated decisions, which calls for the development of effective oversight systems and human review of decisions supported by artificial intelligence.In light of these findings, the research recommends strengthening the legislative framework to include regulation of artificial intelligence use in public administration, expanding detailed guidelines for data protection and digital service governance, and enhancing both technical and human capacities to ensure the efficiency and continuity of electronic platforms.It also recommends increasing coordination among governmental institutions, unifying standards, and fostering partnerships with the private sector to adopt innovative solutions that improve service quality and build citizens' trust in digital administration.