Antecedent of patient satisfactions in specialist clinic in west sumatra

This study aims to analyze the factors that affect patient satisfaction in specialist clinics in West Sumatra.By focusing on three key variables (patient satisfaction, workload, and interpersonal communication skills and burnout), this study explores the direct and mediated influence of these variables on patient satisfaction, with quality of service as the mediating variable.This study used a cross sectional research method of quantitative data.Data was collected from nurses working in specialist clinics and patients who went to specialist clinics, statistical analysis using smartpls 4.0.Burnout, Interpersonal communication skills, Workload have a negative influence and have a significant direct effect on Service quality.Burnout, Interpersonal Communication skills, Workload have a negative influence and have a significant direct effect on Patient Satisfaction, but interpersonal communication skills do not have a significant effect on Patient Satisfaction.Service quality has a direct and significant positive influence on Patient Satisfaction.Burnout, Interpersonal communication skills and Workload indirectly have a negative effect on patient satisfaction through service quality mediation and have significant results