Perspective Chapter: Toward an Augmented Maintenance Team – Orchestrating Collective Intelligence with Conversational AI in Industry 5.0

This chapter explores how conversational AI can evolve from a task-focused assistant into a dynamic orchestrator of collective intelligence within industrial maintenance teams. Building on Industry 5.0’s human-centric vision, it investigates how AI-powered chatbots and voice agents can bridge generational skill gaps, capture tacit know-how, and foster peer learning. The work synthesizes recent empirical and conceptual insights into hybrid human–AI collaboration frameworks and identifies practical gaps in existing troubleshooting and knowledge-sharing approaches. It then outlines a conceptual direction for an Augmented Maintenance Team, positioning conversational AI as a facilitator of resilient, knowledge-rich ecosystems rather than a standalone technical tool. The chapter offers actionable reflections for researchers and practitioners seeking to sustain expertise, boost workforce adaptability, and embed continuous learning into maintenance operations in an era of digital transformation.