The Chinese room problem (or a strong hypothesis on why GenAI still fails in organizational settings)

It is a well-known story now : GenAI fails in organizational settings. Numbers differ on the magnitude of the failure, but at the end of the day, it fails. Among possible causes for such problem, we read a lot about people’s training, technological stack or lack of leadership. If they can certainly explain part of the low Return-on-Investment, I believe the main pitfall lies elsewhere. The (Gen)AI adoption in organizational settings is an experience problem. Not a technological problem, nor ...