AI-powered simulations for business negotiations

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Authors: Ivana Kapralikova, Dajana Novak
Cited by: 1
References: 27

Abstract

This research investigates the pedagogical value of AI-powered simulations in developing negotiation skills among non-native English-speaking business students. Conducted at the Bratislava University of Economics and Business, it involved 20 undergraduate participants engaging in AI-assisted negotiation tasks over four weeks. Using qualitative methods, reflective journals, simulation transcripts, and semi-structured interviews, the research explored how learners adapted their language, emotional tone, and strategic behaviour in response to AI feedback. Findings reveal significant improvements in strategic awareness, emotional framing, and self-regulated learning. Students reported increased confidence and perceived the simulations as realistic and transferable to professional contexts. While the AI environment supported experimentation and growth, limitations included the absence of full emotional and cultural complexity. The research highlights the potential of integrating AI into negotiation pedagogy as a complement to human instruction, offering a model for future curricular innovation in business communication training.

Fields of Study & Subjects

Conflict Management and Negotiation AI in Service Interactions Innovative Teaching Methodologies in Social Sciences

Publication details

Journal / source
CASALC Review
Publisher
Masaryk University Press
Volume
15
Issue
2
Pages
44–74
Publication date
20 January 2026