The Effect of Intellectual Capital and Financial Performance on Disbursement Efficiency in Non-Profit Organizations at Baznas Indonesia

This study aims to test the influence of human capital, structural capital, customer capital, and financial performance on disbursement efficiency. This quantitative research uses secondary data. The sampling technique is a saturated sample from BAZNAS Indonesia, employing time series data from consecutive financial statements for 2015–2022. The dependent variable is disbursement efficiency, while the independent variables are human capital (HC), structural capital (SC), customer capital (CC), and financial performance (KK). This study employs multiple linear regression analysis. The results show that human capital has a positive effect on disbursement efficiency, meaning that improving the quality and management of human resources can enhance the efficiency of zakat fund distribution. Structural capital has a negative effect on disbursement efficiency; this indicates that increases in structural capital do not support the efficiency of zakat fund distribution. Customer capital has a positive effect on disbursement efficiency; this means that good relationships with muzakki and mustahik play an important role in improving the efficiency of zakat fund distribution. Financial performance has no effect on disbursement efficiency; this indicates that improvements in financial performance are not always accompanied by increased efficiency in fund disbursement, possibly due to bureaucratic factors or a suboptimal distribution system.