FAMILY COUNCIL AT A RETIREMENT HOME

Introduction: Establishing a Family Council at a retirement home is a structured initiative designed to enhance communication, collaboration, and the overall quality of resident care. Family councils serve as formal platforms where family members, caregivers, staff, and management meet regularly to discuss concerns, share feedback, and participate in decision-making processes. Research supports the role of family councils in improving resident satisfaction, strengthening staff-family relationships, and promoting person-centered care. This project aimed to organize and implement a Family Council to improve communication, increase family engagement, and enhance care outcomes within a retirement home setting. Methods: The project was implemented over a six-month period in three phases: planning and setup, initial council meetings, and ongoing operations with evaluation. An internal steering committee was formed to develop the council structure, define roles (chairperson, secretary, members), and establish meeting protocols. Recruitment of family members and staff was conducted through newsletters, emails, and informational sessions. Meetings were scheduled bi-monthly, with both in-person and virtual participation options available. Data were collected through stakeholder feedback surveys, meeting evaluations, and qualitative assessments of communication, engagement, and care improvements. Continuous monitoring and mid-project reviews were conducted to assess effectiveness and address challenges. Results: The implementation of the Family Council resulted in improved communication between families and staff, increased family involvement in care planning, and enhanced transparency in operational decisions. Families reported greater satisfaction and a stronger sense of inclusion in decision-making processes. Staff indicated improved understanding of resident preferences and family expectations, contributing to more personalized care. While participation levels varied among families, the council successfully fostered collaboration and reduced misunderstandings. Challenges included scheduling conflicts, variable engagement, and the need for improved communication between meetings; however, these were addressed through structured agendas, digital participation tools, and clearer follow-up procedures. Conclusion: The establishment of a Family Council proved to be an effective strategy for strengthening collaboration among families, staff, and management in a retirement home setting. By creating a structured forum for dialogue and shared decision-making, the initiative enhanced resident-centered care and improved overall satisfaction. Continued evaluation, increased participation strategies, and the integration of digital tools are recommended to sustain and expand the council’s impact. Family councils represent a valuable and sustainable model for improving quality of care in long-term residential settings.